Insight from Agora Consultants

Exceptions Happen - Deal With It!

In my last post (Mosquito Coils and Software Design) I discussed how defensive design can be used to ensure a product can still be used even after a failure of one part of the system.  Defensive design can be divided into many different areas.  Clearly one of the areas to concentrate on is... [More]

Business Intelligence and Strategic Planning

With the New Year upon us many organizations (and individuals) are putting plans in place for 2009. There are lots of discussions of strategic objectives, goals, critical success factors etc. The biggest challenge sorting through the planning process is to have a framework in place so that the... [More]

Top 5 BI Predictions for 2009

Well as 2008 draws to a close here are my top five (tongue in cheek) Business Intelligence predictions for 2009. 5. Since all the Canadian government can do is squabble over who is going to rule the country Canadians take things into their own hands and implement a real-time policy voting and measu... [More]

Retaining your information: good or bad?

Yahoo announced they are reducing their user data retention policy to 90 days. Read about it here. Is this good or bad for users? Theoretically the more information a company has about you the better it can service you. The company knows your interests and behaviours and can therefore optimize the r... [More]

"over 150 canned reports included"

Software makers often use the volume of pre-created reports as a selling point of their software. The number of reports doesn't matter. The question is does the system have the report relevant to the user with the right data presented in an understandable way? Having many reports just make... [More]

Marketing in 2009

I attended a roundtable event this morning put on by the Canadian Marketing Association. The panelists represented a great cross section of Marketing Executives from Harlequin, Canada Post, Chapters-Indigo and Dell Canada. Two common themes of the greatest needs for 2009 were the need to measure res... [More]

Social Computing Analytics

Telligent has increased their ability to do analytics on social data collected by Community Server with the simultaneous release of Harvest and the hiring of a Chief Social Scientist. Dr. Marc A. Smith was hired from Microsoft and will lead Telligent's Research & Development efforts around advan... [More]