I hear and I forget. I see and I remember. I do and I understand. Confucius (680-740)
I am often asked by customers about what industry metrics should be used for their dashboards and scorecards. The thought being that implementing best in class metrics will make them a best in class organization. However, defining and implementing metrics doesn’t necessarily mean the organization will follow along.
People have to buy into the objectives and metrics. The best way to do this is for them to define them themselves. By participating in defining their strategic objectives and metrics they become the owners of them. They will understand the intent of them much better than something imposed on them.
As well, the people that know your organization best are those people within the organization. They know what works and what doesn’t. In terms of finding the objectives that will make an impact and metrics to track them, your people know best.
Industry metrics are a great for sources of ideas. However, when it comes to your own organization, if you want your metrics to stick you need metrics that are driven from your people.